Professional Male

Professional Services Package

Use Support block hours to utilise our expertise as professional services. This is a reactive service that can be used for small migration works, installations, solution consulting, design, break fix support, certain admin tasks and vendor escalations

Features

Deployments covered

Standard

Advance

Premium

Service Delivery

Remote

Remote

Remote

Support Hours

Account Management

N/A

Pooled

Dedicated

Problem Resolution

Package

Standard

Advance

Premium

Support hours pack

20 hours

50 hours

100 hours

200 hours

All covered in all Packages

SOLUTION DESIGN

Not sure how your solutions will perform on the Cloud, having trouble choosing the right cloud for the business or just need help with the design. Use Cloud Care services to gain support for your solutions

TECHNICAL SUPPORT

These services assist partners and end customer to overcome their day-to-day technical challenges relating to their solutions on cloud to avoid any extended down time of services if not caused by OEM infrastructure. An L3 engineer quickly assess the problem to recommend corrections and alternatives

ADMINISTRATIVE

These services assist partners and end customer to overcome their day-to-day technical challenges relating to their solutions on cloud to avoid any extended down time of services if not caused by OEM infrastructure. An L3 engineer quickly assess the problem to recommend corrections and alternatives

VENDOR ESCALATION

Escalation of queries related to Vendor’s infrastructure and
services will be done by our team so you do not have to
worry about navigating complex support agreements.


 

Contact us today for a free assessment

Discuss your requirements with our consultants with no obligations.

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