Professional Services Package
Use Support block hours to utilise our expertise as professional services. This is a reactive service that can be used for small migration works, installations, solution consulting, design, break fix support, certain admin tasks and vendor escalations
Features
Deployments covered
Standard
Advance
Premium
Service Delivery
Remote
Remote
Remote
Support Hours
Account Management
N/A
Pooled
Dedicated
Problem Resolution
Package
Standard
Advance
Premium
Support hours pack
20 hours
50 hours
100 hours
200 hours
All covered in all Packages
SOLUTION DESIGN
Not sure how your solutions will perform on the Cloud, having trouble choosing the right cloud for the business or just need help with the design. Use Cloud Care services to gain support for your solutions
TECHNICAL SUPPORT
These services assist partners and end customer to overcome their day-to-day technical challenges relating to their solutions on cloud to avoid any extended down time of services if not caused by OEM infrastructure. An L3 engineer quickly assess the problem to recommend corrections and alternatives
ADMINISTRATIVE
These services assist partners and end customer to overcome their day-to-day technical challenges relating to their solutions on cloud to avoid any extended down time of services if not caused by OEM infrastructure. An L3 engineer quickly assess the problem to recommend corrections and alternatives
VENDOR ESCALATION
Escalation of queries related to Vendor’s infrastructure and
services will be done by our team so you do not have to
worry about navigating complex support agreements.