Man Trying App

Service Level Agreement

How we connect with you

Our clients can connect with us for raising tickets in

the following ways

‚ÄčOur responses to tickets are both automated and manual

Our Industry Standard Service Levels

1-2 hours

URGENCY

IMPACT

MEDIUM

Severity A

Severity B

Severity C

HIGH

Severity A

Severity A

Severity B

LOW

Severity B

Severity C

Severity C

HIGH

MEDIUM

LOW

Contact us today for a free assessment

Discuss your requirements with our consultants with no obligations.

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